Refund policy

Return Policy 

We do not offer returns once products are delivered. However, in case the product is damaged during transit, we can offer an exchange.

We offer refund or exchange only within the first 7 days from the date of purchase and only for damaged or defective products. If 7 days have passed since your purchase, you will not be offered a return, exchange or refund of any kind.

To be eligible for an exchange, the following conditions must be met:
(i) The item must be unused, sealed and in the same condition as received.
(ii) The item must be in its original packaging.

Only products that are found to be defective or damaged will be considered for exchange after proper verification.

There may be a certain category of products/items that are exempted from returns or refunds. Such categories of the products would be identified to you at the time of purchase.

For exchange/return accepted request(s) (as applicable), once your returned product/item is received and inspected by us, we will send you an email to notify you about receipt of the returned/exchanged product. Further, if the same has been approved after the quality check at our end, your request (i.e. return/exchange) will be processed in accordance with our policies.

Refund and Cancellation policy 

This refund and cancellation policy outlines how you can cancel or seek a refund for a product/service that you have purchased through the Platform. Under this policy: 

1. Cancellations will only be considered if the request is made 3 days after placing the order. However, cancellation requests may not be entertained if the orders have been communicated to such sellers/merchants listed on the platform and they have initiated the process of shipping them or the product is out for delivery. In such an event, you may choose to reject the product at the doorstep. 

2. In case of receipt of damaged or defective items, please report to our customer service team. The request would be entertained once the seller/merchant listed on the platform has checked and determined the same at its own end. This should be reported within 3 days of receipt of products. In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 3 days of receiving the product. The customer service team, after looking into your complaint, will take an appropriate decision.

3. In case of complaints regarding the products that come with a warranty from the manufacturers, please refer the issue to them. 

4. In case of any refunds approved by NutraStore, it will take 5 days for the refund to be processed to you.

5. Refunds are applicable only for products that are damaged during transit.
In case you receive a damaged product, please contact us at 9152002555 within 3 days of delivery. Once the issue is verified and the refund is approved, the amount will be credited to your original payment method within 10 days.